Jewelry Care Instructions
Your new statement earrings are made from a combination of synthetic paper and resin; here are some tips on taking care of them!
Avoid water, sprays and lotions. Do not submerge your earrings directly into water – be sure to remove before swimming, bathing, and showering. Put your jewelry on after perfumes to avoid the overspray onto your earrings which may cloud the glossy surface.
Keep out of direct sunlight or sources of heat. When not sporting your favorite new earrings, store flat in a single layer or on an earring holder/hanging storage system. Sharp objects such as other jewelry could possibly scratch the finish.
Should your earrings become dirty, clean gently with a soft cloth using rubbing alcohol or glass cleaner to keep a streak-free shine. You may also use a make-up remover wipe.
Artwork Care Instructions
As with most original artwork, display in direct sunlight is not recommended. Prolonged exposure may cause fading or discoloration over time. Dust lightly with a microfiber cloth if desired.
Resin artwork, including wall art, serving trays and coasters: To clean, wipe with a microfiber cloth and rubbing alcohol or glass cleaner.
For resin geodes with dimensional crushed glass or crystal elements, dust carefully to avoid fibers becoming attached to the sharper edges; alternatively, you could use canned air for dusting if needed.
Packaging, Shipping & Returns
All original shipped artwork comes well-protected in layers of archival tissue-paper, bubble wrap, and packing paper. Larger items may be supported in their packaging with light-weight wood or cardboard for additional stabilization. Boxes may be re-purposed.
For in-stock items, your order will be carefully processed and packed within 3-5 working days.
For custom orders, shipping details are further addressed in the terms & conditions below and are also discussed when placing your order.
Unfortunately, at this time Say Yes to The Mess does not offer international shipping.
Shipping Addresses
It is the customers’ responsibility to ensure the address section is accurate when placing an order. If your shipping address is incorrect, Say Yes to The Mess will not be responsible for undelivered packages. If your package is returned to Say Yes to The Mess, you may be charged for it to be resent to you at the correct address. When using PayPal, be sure to confirm your shipping address on their checkout page as well. If, after placing your order, you realize you need to update the shipping address, please contact me as soon as possible in an effort to correct this before your package has shipped.
Undelivered Orders
If your order is returned to Say Yes to The Mess because:
a) You didn’t collect from your post office in time
b) there was an error in the shipping address you provided
You will be required to rearrange and may be charged for the package to be resent to you.
Combining Orders
If you place multiple orders on the same day and wish to combine them for shipping, please email me as soon as possible and within 24 hours of ordering and provide your order numbers. I will recalculate shipping costs and issue any refunds where relevant.
Returns
All refunds/returns/exchanges for artwork and handmade items are decided on a case-by-case basis. I want you to love your new items and be happy with your purchase & will do whatever I can to help resolve any concerns you may have. Please email me with any questions and requests regarding this policy.
Items are entitled to be considered for a refund or return based on complaint. If an item is unsatisfactory, a written explanation is required before the item may be considered for a refund. The customer must take into acount the detailed product description before requesting a refund. If the item matches the description but the customer is unsatisfied, Say Yes to The Mess is not obligated nor responsible to honor a refund.
Due to hygeine reasons, earrings cannot returned for refunds or exchanged. Please ensure that you carefully read the items’ product description and ask any questions you may have before purchasing.
Finishing Touches
All coasters, trivets, serving trays, and tabletops are finished with a high-heat, UV, water, and scratch-resistant, [incidental contact] food-safe countertop-grade epoxy resin. Even when properly cured, it is not recommended or intended to serve food, eat off of, or cut directly from/on resin coated products. Incidental, temporary food contact is not problematic. However, serving boards, trays, and the like are created in a way that offers safe space for cutting/serving, with a decorative look. For additional details on the resin used, please visit www.stonecoatcountertops.com.
Most canvas art is finished in a protective UV artists-grade spray coat or high-gloss artists-grade liquid varnish. Some items are sold unfinished at this time. The main purpose of a finish coat is to make dusting your artwork easier as well as ensuring the colors remain vibrant over a longer period of time.
All original canvas artwork ships ready-to-hang with one or two sawtooth hangers installed on the back. I understand that individuals see art differently and may have their own opinion on what direction a piece should hang. I am more than happy to install the hanger in a different location so that the piece will hang the direction you choose. The back of the canvas will show the paint drips/fingerprints from handling to keep the authenticity of handmade works and truly embrace [say yes to] the mess.
Custom Orders
I am always honored to make custom orders and would love to create something unique just for you or that special someone you have in mind.
I’m currently accepting custom orders on any of my available products, as well as chess boards. Of course, I’m open to hearing your ideas if you have something else in mind as well. For earrings, keychains, bookmarks and other small accessories, additional charges may apply. Please email me with your inquiry and I’d be happy to discuss.
Most custom orders will require two months’ lead time, but many factors contribute to this timeframe. Smaller items and certain styles may require less time, depending on what products are being used (acrylics, resin, etc.). This can be discussed further when you contact me for commission orders, but of course try to allow plenty of time for your products to be ready if you have a deadline (birthday, holidays, etc.).
Pricing for custom paintings will vary depending on size and style. Email me your ideas and questions and I’ll get you a quote!
The following terms and conditions apply to all custom orders:
1) 50% of commission item cost is due upon receipt of invoice to initiate work.
2) The remaining 50% plus shipping will be due before item is shipped.
3) You may choose to pay the invoice in full at any time prior to shipping.
4) Photos of the completed piece will be provided before item is shipped, unless requested otherwise.
5) If you fail to pay the remaining invoice amount within 14 days of the agreed upon date set forth in your invoice, you forfeit any amounts already paid and your shipment will be cancelled.
6) Estimated completion date for your custom piece will be provided on your invoice. If any delays in this timeline are expected, I will inform you right away.
7) Items will be shipped by either USPS or UPS Ground. Signature may be required on orders over $100. If you do not want a signature to be required, please indicate that at the time of placing your order or upon review of your invoice.
8) Please keep in mind that no two pieces are alike, and items cannot be identically duplicated. I will work to achieve the desired result and ask for input along the way if I feel it is necessary to accomplish that goal.